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The Capitol Ombudsman Program serves

Fulton, Cobb and Douglas Counties






What is an Ombudsman?

Ombudsman is a Swedish word that means "citizen representative." An Ombudsman works to increase responsiveness of organizations to people they serve.

What is a Long-Term Care Ombudsman?

A Long Term Care Ombudsman seeks to improve the quality of the life for residents of long- term care facilities. These facilities include nursing homes, personal care homes and assisted living facilities. In addition, Ombudsman serve residents who live in community living arrangements (CLAs) and intermediate care facilities for persons with mental retardation (ICF/MRs).


Resource Center

The National LTCO Resource Center

Federal Laws & Regulations

State Laws & Regulations

Georgia Council of Community Ombudsmen






What does an Ombudsman do?
  • Investigates and works to resolve problems or complaints affecting long-term care facility residents.
  • Identifies problem areas in long-term care and advocates for change.
  • Provides information about long-term care and related services.
  • Promotes resident, family and community involvement in long term-care.
  • Educates the community about the needs of long-term care residents.
  • Coordinates efforts with other agencies concerned with long-term care.
  • Visits long-term care facilities routinely to talk to residents and monitor conditions.
  • Educates facility staff about residents rights and other issues.






Background and authority

The Long-Term Care Ombudsman Program is governed by the federal Older Americans Act and by Georgia law. The Division of Aging Services of the Georgia Department of Human Resources administers the statewide Long-Term Care Ombudsman Program through 6 community programs located throughout the state. These programs are affiliated with Area Agencies on Aging and funded with federal, state and local dollars. There is no charge for services provided by the Ombudsman Program. However, contributions are appreciated and are used to support additional Ombudsman services and activities to benefit Georgia's long-term care residents.


12 Policy Briefing: Dangers to Long-Term Care Consumers ...
12 Minutes In Someone Else's Shoes ...


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  2018 Capitol Ombudsman Program